Mandon Software have launched their new client Community Action Suffolk and Parish Protect Scheme

The insurance market is a diverse and ever-changing place and at Mandon we are keen to continue to meet the needs of the organisations within it. That’s why we have been working with our client Community Action Suffolk on the Parish Protect Scheme, which provides simplified insurance that is designed to meet the core needs of Parish Councils across the UK.

The Parish Protect Scheme

This specialist insurance policy has been specifically designed for the requirements of Parish Councils – those that have already switched to it have saved on average 31%. The insurance policy contains core covers that are specifically tailored to this very individual need, as well as features such as an express claims service and crisis management that includes support for dealing with media reports.

There are no admin fees payable on the scheme and long-term undertakings are available. Signing up to the Parish Protect Scheme will give Parish Councils more flexibility and support when it comes to insurance needs – for example the scheme includes events cover including for fireworks and inflatable equipment, such as bouncy castles.

Working together with Community Action Suffolk

Mandon client Community Action Suffolk was previously working with an outdated database system that was challenging with respect to claims processing and being able to provide all the key elements of a policy that would meet the needs of Parish Council clients. Thanks to Mandon’s support, Community Action Suffolk is now working with our signature product, MPACS insurance software, which will speed up day-to-day processing by more than 50%.

The new Parish Protect product – which is underwritten by RSA - has already had a very positive impact for Community Action Suffolk, with conversion on new business in excess of 60%. There are a number of reasons why this product is already proving to be attractive and competitive, - for example, banded sums insured help reduce mid term adjustments and there are no administration costs to deal with. With these resources now in place, RSA and CAS are looking to double the size of Parish Protect client base within its first 12 months.


MPACS insurance software offers a number of very tangible benefits to clients such as Community Action Suffolk, including:

  • Simple, swift claims management
  • Easy document editing to suit the needs of the business
  • An agile environment fit to handle the most complex of rating set ups
  • Advanced and varied reporting for greater consistency and transparency
  • An open API allowing clients to engage with third parties to improve the UX for themselves and their own clients

David Allaway, director at Mandon software had this to say, “ It has been a delight to work with Lorna and see the Parish Protect Scheme evolve. We fully support their future plans and are looking forward to working with them on their next project.”

Lorna Hart, CAS “Without the team at Mandon our expansion here at CAS wouldn’t be possible. We look forward to a long working relationship with them.”

Get in touch with the team at Mandon to find out what else we support, or to find out more about our services today.

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About Us

Mandon Software is a UK-based company founded in 1999. We work with customers in a wide range of insurance lines, from marine to healthcare. We are experienced in working in the Lloyd's market and pride ourselves on delivering excellent customer services at all times.