FAQs

MPACS is an insurance administration system built by Mandon, a UK company that has made software only for the insurance market since 1999. It covers the work from first enquiry through quoting, referral, policy issue, mid-term changes and renewal. It comes with a broker portal (MPORT) and a mobile app for surveyors (SmartSurv).

MGAs, insurers, underwriting agencies and brokers who run their own schemes or specialist products. It suits businesses whose products are too specific for an off-the-shelf package but who don't want to build a system from scratch.

MPACS runs a complete book of business in one system. It is used today for commercial combined cover (shops, offices, restaurants and property owners), commercial property, landlord and household, private medical insurance, staff absence insurance, structural warranty and marine. Optional extras such as legal expenses, terrorism and personal accident are added at quote and priced automatically.

Both. You start with a working system and we configure it to your products, wording and processes. Where you need something genuinely new, our own team builds it into your system, so you are never waiting on a third party.

Yes. Our developers write the conversion themselves and run it against your live data several times before the switch, so problems show up early. Large books with many years of history have been moved this way over a series of weekend runs.

It depends on the products you write, how many insurers you work with and how much history needs to come across. After an initial workshop we give you a written plan with dates for each stage, so you know the go-live date before any work starts.

No. You keep using your current system until the new one has been tested with your own data and your team has signed it off. The final move is usually done over a weekend.

Yes. We have built links that send quotes and policy figures from MPACS straight into accounts software, so nobody types them in twice. If your accounts package isn't one we have linked to before, we build the connection as part of your project.

Yes. MPORT is a broker portal where brokers fill in an application, see a price where the rules allow it, and submit business that lands directly in MPACS. Anything outside your rules goes to an underwriter as a referral rather than being quoted automatically.

Yes. We have connected MPACS to client websites and email, and online application forms capture the applicant's signed declaration. Our team builds new connections as needed. A public API for other companies to connect to themselves is planned but not yet available.

MPACS is hosted for you in a UK data centre in Maidenhead through our hosting partner, so you don't need your own servers. Your data stays in the UK.

An independent security company tests MPACS and its portals for weaknesses, and we fix what they find. All traffic runs over encrypted connections and through a security service that blocks common attacks before they reach the system. Access is controlled by user roles, so staff only see what their job needs.

You talk to the people who build MPACS, not a call centre. Requests go through our online help centre, where you can raise a ticket and see its progress, and our support engineer and developers pick it up. Support is available 9am to 5.30pm, Monday to Friday.

We release improvements and fixes every month. Each release is tested by our own testers before it goes live, and you get release notes in plain English that say what has changed.

Yes. You raise a change request, we agree what it involves and what it costs, and your team tests it before it goes live. Changes are built by the same team that supports you, so nothing gets lost in a hand-over.

Yes. MPACS sends premium and claims bordereaux to each insurer, and produces agent statements, straight from the data your team has entered. It works across several insurers at once, each with its own rates, excesses and referral rules, so each one gets the figures that apply to them.

Yes. MPACS records changes to its data, including who made each change and when, and your team can search that history by record and field. This gives you evidence for audits, complaints and carrier reviews without digging through emails.

Your underwriting rules, wording and referral limits are applied the same way every time, so customers in the same position get the same outcome. When rules change, you change them in one place and every new quote follows them from that moment.

There is a set-up cost for configuring your products and moving your data, then a monthly fee that covers hosting, support and updates. Changes and new features you ask for are quoted separately, and you approve the cost before any work starts.

Yes. We give a free demonstration using examples close to your own products, with no obligation to buy. Book one by emailing [email protected] or through our Contact page.

We start with workshops to map your products, rules and documents, then configure MPACS and move your data. Your team tests everything with real examples before go-live, and we stay closely involved in the first weeks after the switch.